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Removing Team Members

What you’ll learn

Hi there! In this article, we’re going to cover:

Ready? Let’s dive in.


  1. To remove members from your team who are Admins, you need to be the Team Owner.
  2. To remove members from your team who are Members, you need to be the Team Owner or an Admin.

How removing members from a Team affects the Team Owner

Removing members from a Team will revoke their Pro licenses and it will be possible to assign them to other people in the Team – new team members or collaborators!

When Pro licenses are revoked, that doesn’t automatically reduce the quantity of Pro licenses the Team Owner is paying for. To do that, the Team Owner needs to reduce the Pro licenses quantity as explained in this article.

How removing members from a Team affects members

Removing members from a Team will revoke their Pro licenses, and all web desktops created in their accounts will be deleted within 30 days of revoking the licenses, in a way that cannot be recovered, even to the Deskfirst Team.

The only web desktops that will not be deleted after 30 days are free, default web desktops. A user will have a free, default web desktop only if they had a Deskfirst account with the Starter Plan and they were upgraded to the Pro Plan by being added to a Team.

A free, default web desktop will not be deleted on condition that while having a Pro license, its storage capacity wasn’t reallocated. If it was reallocated, it'll be deleted as well.

Because web desktops may be deleted, if there are files that are important to you – whether you’re removing or being removed from a Team – download a full backup of the web desktops that are pending deletion so that nothing important gets lost.

Please make sure that you understand the full implications of losing a Pro license and being downgraded to the Starter Plan before you remove members from your Team ( learn more about What Happens When Pro Is Canceled?).

If users upgrade back to a Pro license after being downgraded to the free plan – by purchasing a Pro license themselves, or by being invited to a Team – during the 30-day grace period, no web desktops will be deleted.

Remove a member from your Team

  1. Click on the profile icon on the top menu.
  2. Click on My Team.
  3. Locate the member you’d like to remove from your Team.
  4. Click on the Edit button.
  5. Click on Remove User.
  6. In the Email field, type the member’s email.
  7. Click Revoke License. This will immediately remove that member from your Team and revoke their Pro license.

Need a hand?

If you’re still struggling, we’re always here for you! Refer to Getting Help from Deskfirst to learn how you can reach out to us.

And one more thing, we love talking to you guys and we love your feedback!

Never hesitate to share your opinion whether this article helped you or not, always feel free to suggest more support topics you believe we should cover, and tell us about every feature you’d love to have that’ll make Deskfirst even better for you!

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