Frequently Asked Questions

• Can I purchase multiple Pro licenses and assign them to others?
• What is a Team in Deskfirst?
• How am I billed when I add new members to my Team?
• What happens if I cancel my Pro subscription?
• How can I cancel my Pro subscription?
• Is the free Starter Plan really free?
• Is my data safe?
• Can I share a web desktop with a collaborator who doesn’t have a Deskfirst account?
• What’s the purpose of Team Roles?
• Can I change my profile picture?
• Do you have a roadmap? Can I suggest my ideas?

Can I purchase multiple Pro licenses and assign them to others?

Yes, you can.

We’ve created the Team feature for that purpose.

You can purchase the number of licenses you want anytime, either from the pricing page, or directly from your account, and then assign them to your team members using the Team Management dashboard in your account.

For more information, refer to purchasing additional Pro licenses, and adding Team members.

What is a Team in Deskfirst?

The Team feature allows organizations and companies of any size to assign Pro licenses to their team members and collaborators from a centralized dashboard.

When you invite a user into your Team, he is automatically assigned a Pro license.

For more information, refer to understanding the Team feature in Deskfirst.

How am I billed when I add new members to my Team?

To ensure fair and accurate charges, when you purchase licenses for your Team, we’ll charge a prorated cost for the additional licenses until the end of your billing cycle.

This means that if, for example, you purchased a single Pro license on January 1st, and on January 15th you decided to purchase 10 additional licenses for your Team, the cost of these 10 licenses will be prorated to the number of days left until the end of the billing cycle – whether it’s monthly or yearly.

What happens if I cancel my Pro subscription?

If you choose to cancel your Pro subscription, your web desktops and files will be scheduled for deletion and you’ll have a 30-day grace period. In some cases, as described in the article below, not all web desktops will be deleted.

For more information, refer to what happens when Pro is canceled?.

How can I cancel my Pro subscription?

We’ll be sorry to see you go! If there’s one thing that we’re taking seriously is what our customers have to say, so if you’d like to share with us what we can do to make you happy, don’t hesitate and reach out to us now!

If you choose to cancel anyway, refer to canceling Deskfirst Pro.

Is the free Starter Plan really free?

Yes! No strings attached.

You can sign up in less than a minute without any credit card and start enjoying Deskfirst! If you like it, we strongly recommend upgrading to Pro so you can enjoy the fully-featured product.

Is my data safe?

Deskfirst understands the importance of keeping data safe, therefore, we apply a broad range of security practices to protect user data. More information about the security measures we apply can be found on our security practices page. 

Can I share a web desktop with a collaborator who doesn’t have a Deskfirst account?

Yes, you can!

The best option is to share the desired web desktop using an invite. This will send the person you want to collaborate with an email inviting them to sign-up for Deskfirst. After they sign-up, they’ll immediately gain access to the web desktop you invited them to! For more information, refer to sharing web desktops using invites.

If you prefer, you can also create a shareable link and send it to anyone you want to have access to the web desktop. This will allow them to view and download files without creating an account. For more information, refer to sharing web desktops using links.

What’s the purpose of Team Roles?

The Team feature allows organizations and companies of any size to assign Pro licenses to their team members and collaborators from a centralized dashboard and a single subscription.

To make this feature even more useful, we’ve created in addition to the default Member Role, the Admin Role. This role is assigned by the Team Owner, and it allows that person to add new members to the Team, which will automatically assign them a Pro license, and remove members from the Team, which will revoke their Pro license.

For more information, refer to understanding Team Roles.

Can I change my profile image?

Sure!

There are two ways to change your profile picture:

• If you signed up to Deskfirst using your Google account, you can change your profile image directly from your Google profile.
• And if you signed up to Deskfirst using your email address, you can change your profile image through Gravatar.

For more information, refer to changing profile picture.

Definitely!

Check our roadmap here, and we will be happy to hear your ideas here!

Need a hand?

If you’re still struggling, we’re always here for you!

Refer to Getting Help from Deskfirst to learn how you can reach out to us.

Never hesitate to share your opinion whether this article helped you or not, always feel free to suggest more support topics you believe we should cover, and tell us about every feature you’d love to have that’ll make Deskfirst even better for you!